Yes, creating an account is required. It helps you track your orders, save your information securely, and access exclusive promotions.

As soon as your order ships, you will receive an email with tracking details. You can also check the “My Orders” section in your account.

Please email support@arohashop.com with photos and your order number. If the damage is due to a factory defect, we’ll arrange a replacement or refund.

We may cancel orders due to stock issues, suspected fraud, or errors in processing. If this happens, your payment will be fully refunded.

The product images on our website are for illustrative purposes only. Packaging, labeling, or design may vary depending on the manufacturing batch or region, but the functionality and specifications remain the same.
If the product performs its intended use correctly, such differences do not qualify for returns or refunds. However, if you believe you received the wrong item or one that does not match the description, please contact us at support@arohashop.com and we’ll gladly assist.

Orders are processed within 1–2 business days and shipped with tracking. Delivery times vary by location, but typically range from 2 to 6 business days across Mexico and the U.S.

Returns are accepted only for manufacturing defects and must be requested within 7 calendar days of receiving the item. Packaging or aesthetic issues do not qualify. See our Return Policy for details.

Orders can only be canceled before they are shipped. Once your item is in transit, cancellations are no longer possible.

Yes! We work with businesses and offer custom pricing on volume orders. Please contact support@arohashop.com to request a quote.

Before opening any disputes, please contact us. We’re here to help. Filing unauthorized chargebacks without contacting us may lead to account suspension.